MOON BORN Hoodie

Replacement Policy

At The Witty Wolf, we want our customers to be fully satisfied with their purchases. Please review our Replacement Policy below to understand the terms and conditions for replacements.

1. Replacement Eligibility:

• No Returns: We do not accept returns on any items purchased from The Witty Wolf.

• Replacement Only: We offer replacements for defective products, size issues, or quality concerns only within 7 days from the date of delivery.

• Replacement Conditions: The product must be unused, unwashed, and unsullied. Products that show signs of being worn, washed, or damaged due to customer handling will not be eligible for replacement.

2. How to Request a Replacement:

• If you believe your order qualifies for a replacement due to quality issues, wrong size, or defects, please contact us at:
• Phone (WhatsApp Available): +91 9460990908
• Email: support@thewittywolf.com
• We encourage you to send clear photos of the defective or incorrect items so that we can process your request promptly.

3. Replacement Process:

• Once we receive your replacement request, we will assess the issue and, if applicable, guide you on how to return the faulty or incorrect item.

• Upon approval, we will process the replacement at no extra cost to you up to the original amount paid for the item.

• No extra charges will be levied for replacements of products within the original purchase amount.


4. Exclusions:

• Customer Mistakes: We will not accept replacements for items ordered in the wrong size or with incorrect details provided by the customer. Please ensure that you choose your size carefully.

• Wear and Tear: Replacements will be refused for products that have been worn, washed, or soiled. Please ensure the item is in its original condition for replacement eligibility.

• Non-Defective Items: If the product is not found to be defective or damaged upon inspection, a replacement will not be granted.

5. Shipping and Handling:

• We will cover the shipping costs for sending a replacement if the issue is due to a defect or error from our side.

• For replacement requests under size or fit issues, the customer may be required to return the item at their expense. We will provide you with the return instructions.

6. Contact Us:

• For any queries or concerns about the replacement process, please contact us via:

• Phone (WhatsApp Available): +91 9460990908

• Email: support@thewittywolf.com

7. Legal Disclaimer:

• The Witty Wolf reserves the right to modify or update this policy at any time. All replacements are subject to our discretion based on the evaluation of the product’s condition and the circumstances of the request.

• This policy is governed by the laws of India and any disputes shall be resolved under the jurisdiction of Indian courts.

Thank you for choosing The Witty Wolf. We are committed to providing you with quality products and excellent customer service. If you have any further questions or need assistance, please don’t hesitate to contact us.